Terms & Conditions - Passenger Information

Effective 16 July 2007

General Terms of Contract

The Conditions of the agreement between Greyhound Australia Pty Ltd (Greyhound) or any of its subsidiaries and the passenger and purchaser of this ticket are set out below.

RESERVATIONS

Bookings must be made in advance otherwise seats may not be available. If the booking has not been paid and ticketed within 24 hours of scheduled departure, Greyhound Australia may cancel the booking. Passengers with ticketed bookings may change their travel itinerary or 'open date' their ticket up to the scheduled service departure time.

If a booking is made on the same day as departure from an 'on request stop' (ONR) the booking should be confirmed by calling Greyhound Australia on 13 14 99 so that pickup instructions can be provided to the driver.

EMBARKATION

Passengers are advised to be at departure point at least 20 minutes before the departure time.

BAGGAGE

Baggage includes all items which accompany a passenger whilst aboard a Greyhound vehicle, either within the baggage storage bins or carried on board by the passenger. The total amount of baggage entitlement per person is two pieces (excluding carry-on baggage). The passenger must pay $10 for each additional piece of baggage up to a maximum of three items. Anyone wishing to carry more than 5 items should be referred to the Freight Department and relevant fees will apply. No items are to be more than 20kg or 2m in any dimension. For all Coach Travel Pass holders, excess luggage will be charged at a rate of 10% of the Travel Pass Value. This will remain valid for the duration of the Pass.

If accompanied by a travelling passenger the following items will be charged as outlined below regardless of how much luggage is checked in;

  • Surfboard - $15 (up to 2m length & packed in damage absorbent material)
  • Pushbike Assembled - $49
  • Pushbike Disassembled - $25
  • Pushbike (Boxed) - $25
  • Non standard items of baggage may be charged at rates determined by Greyhound at its own discretion.

Items that are considered to be 'standard' baggage include (but are not limited to):

  • Boogie Board
  • Skis
  • Snow Board
  • Golf Clubs/Bag
  • Golf Buggy (separate from Bag)

Prams and Wheel Chairs will be carried Free of Charge regardless of how much luggage is checked in.

The above fees are to be charged for the entire journey not for each sector. Surfboards, surf-skis and sailboards must be packed well in damage absorbent material and will have a maximum length of 2 metres; any items greater than this will not be transported. Disassembled pushbikes must have the front wheel off and taped to the frame, pedals removed, chain removed or covered. No items over 2m in any dimension or 20kgs will be carried.

All baggage, including carry on baggage, is the sole responsibility of the passenger as Greyhound Australia accepts no responsibility, and shall not be liable, for theft, loss or damage to any passenger's baggage, whilst in a Greyhound terminal, on a Greyhound vehicle, in transit or otherwise in Greyhound Australia's possession or control, whether caused by Greyhound Australia's negligence, recklessness, wilful misconduct or otherwise.

Passengers are advised to remove all carry-on baggage while disembarking at meal, rest and other stops.

Carry-on baggage is any item carried aboard a coach by a passenger and includes, but is not limited to, hand bags, clothing, books, magazines, electrical equipment and components, cash, credit cards, art work, passports, jewellery, antiques and valuable items.

Any baggage that is left aboard a Greyhound vehicle or in a Greyhound terminal will be carried to a central point and stored at the owner's risk for no more than 3 months. An administration fee of $15 will apply for the return of lost baggage and any freight expenses incurred in the return of lost baggage will be incurred at the owner's expense.

NO SMOKING

Smoking is not permitted aboard Greyhound coaches or in Greyhound Terminals at any time.

MINIMUM DRESS STANDARDS

Greyhound Australia reserves the right to refuse travel to passengers who do not comply with a minimum of dress standards which includes a shirt, shorts/trousers/skirt and footwear.

PERSONAL HYGIENE

Passengers must be sufficiently washed and clean prior to boarding the coach. Any passenger with an odour that, in the reasonable opinion of Greyhound Australia, is objectionable to other passengers or staff may be asked to bathe themselves prior to boarding and/or may be required to travel on another service. If this change incurs a fee, it will be borne by the passenger.

DRUG OR ALCOHOL INTOXICATION

Greyhound Australia can refuse to carry, or remove from a service, a passenger who, in the reasonable opinion of Greyhound Australia, is intoxicated by drugs and/or alcohol and who may, or may not, pose a potential threat to themselves, others or property. Any and all additional costs incurred as a result of the refusal to serve, or the removal from the service, will be borne solely by the passenger.

VIOLENT, DISORDERLY & AGGRESSIVE BEHAVIOUR

Violence, disorderly conduct and aggression will not be tolerated. A person may be asked to leave or refused entry on to coach prior to reaching their destination. If person/s are, in the opinion of staff member/s, violent, disorderly or aggressive towards the coach captain, staff members or fellow passengers, the company reserves the right to refuse travel or to remove a passenger from the service. Such refusal or removal may be enforced for a specified or indefinite period of time, at Greyhound Australia's discretion. Any and all costs incurred as a result of a refusal to serve, or removal from a service, will be borne solely by the Passenger.

DISABLED PASSENGERS

It shall be the customer's responsibility to disclose to Greyhound Australia, any physical or mental condition that may hinder access to, from or while on our coach. Every passenger must be able to board, disembark and move around the coach unaided or with minimal assistance from the Coach Captain. Any passenger who cannot do these functions unaided must be accompanied by a Carer for the duration of the journey.

Drivers will provide minor assistance for a passenger where required, provided that in doing so they do not bear the majority of the passenger's weight and do not put themselves at risk of injury. Passengers must also be willing and able to comply with time restrictions and regulations at meal and other stops.

GUIDE DOGS

For passengers with sight and hearing disabilities who need a Guide Dog to travel with them, the Guide Dog will travel for Free when in the company of the passenger. Subject to availability, an extra seat will be allocated for the Guide Dog. If 2 seats together are not available, the passenger will need to choose another service that has sufficient seats available.

SERVICE CANCELLATIONS

Greyhound Services maybe cancelled at any time due to unforseen Operational Circumstances and/or as a result of natural disasters, Eg cyclones, flooding, operational requirements etc. Greyhound Australia cannot be responsible for any costs incurred by passengers as a result of cancelled services. Any/All costs incurred by passengers as a result of cancellations will be borne solely by the Passenger.

UNACCOMPANIED CHILDREN

  1. It is against Greyhound Australia's policy to carry children of 11 years and under (inclusive) unless they are accompanied by a chaperone. The chaperone can be in charge of more than one child on board the service. A chaperone discount of 50% of full adult fare will be provided on the condition the chaperone returns to their original destination on the next available service. For Boarding School children, the chaperone could be other boarding school students over the age of 15 years and provided they carry a letter on the school's letterhead detailing the details of the minor(s) under their control (full name, address and contact details). Unless this Chaperone is returning on the next available service, no discount will apply.
  2. Unaccompanied children between the ages of 12 and 14 (inclusive) will be carried provided they hand the Unaccompanied Child/Children Form to the driver of the Service. The Unaccompanied Child/Children Form is to be completed by a parent/guardian/responsible adult stating telephone number and address in town of departure, and name, address and telephone number of persons meeting child on arrival.
  3. Unaccompanied Children can be booked through your Travel Agent, Greyhound's website or by phoning 1300 GREYHOUND (1300 473 946).
  4. The child must travel with sufficient food and/or adequate funds for meals en route.

The Company will accept no responsibility for unaccompanied children whilst in transit; however all care will be exercised where possible.

Refer to the company policies CORP004 and CORP004a Conditions of Travel for Unaccompanied Children and Conditions of Travel for Boarding School – Unaccompanied Children for the full terms and conditions.

REFUND AND CANCELLATION FEES

  1. All Bookings are Non-Refundable.
    • Bookings are transferable to another service up until departure of the original service, or made open dated for future use and remains valid until used or for 6 months from the date of first purchase whichever is sooner.
    • Open dated tickets can be used toward any sectors on either Greyhound Australia or Suncoast Pacific services
  2. All Bookings are Non-Transferable to other persons
  3. The sector will be deemed to have been travelled if the passenger fails to board a coach, or fails to confirm their booking for a pick up at an on request stop (ONR) that was booked on the same day as the scheduled departure.
  4. Unlimited changes are allowed within the ticket validity period.

AUSSIE PASSES (EXPLORER, KILOMETRE, DAY, MULITI-TRIP, SNOW)

  1. Once travel has commenced on the first stage. Pass is Non-Refundable.
  2. Cancellations prior to commencement of travel attract an AUD$75.00 fee.
    • Travel must commence within 6 months from the date of purchase
    • Validity days commence from the first day of travel
  3. Once Aussie Pass has expired it is Non-Refundable.
  4. Failure to load for a booked sector of travel linked to a Pass may result in that sector begin paid for by the passenger if they wish to travel..
  5. The sector will be deemed to have been travelled if the passenger fails to board a coach, or fails to confirm their booking for a pick up at an on request stop (ONR) that was booked on the same day as the scheduled departure.
  6. Unused Passes become invalid for a refund 6 months from the date the ticket is confirmed and ticketed.
  7. Snow Passes are valid for six months, however travel between Canberra and Thredbo must be complete before the last day of our scheduled 'snow' service.

GREYHOUND AUSTRALIA PACKAGES

Includes but is not limited to: Aussie Stay, Travel Oz

  1. Once travel has commenced on the first stage, Pass is Non-Refundable.
  2. Cancellations by the customer prior to commencement of travel attract an AUD$75.00 fee
    • Travel must commence within 6 months from the date of purchase
    • Validity days commence from the first day of travel.
  3. Once Aussie Pass has expired it is Non-Refundable.
  4. The sector will be deemed to have been traveled if the passenger fails to board a coach, or fails to confirm their booking for a pick up at an on request stop (ONR) that was booked on the same day as the scheduled departure.

SPECIALS / PROMOTIONS AND DISCOUNTED FARES

  1. The Fares attached to special offers and/or promotions are
    • Non-Refundable and
    • Unable to be changed
  2. At the commencement of each discount campaign, Special Terms & Conditions will be outlined.
  3. Special Fares cannot be used in conjunction with any other offer.

INFANTS

  • An infant is a child under the age of 3 years.
  • An Infant must be accompanied by a Guardian
  • 1 Guardian accompanying 1 Infant must purchase an additional seat at 50% of the Adult Fare
  • 1 Guardian can accompany a maximum of 2 Infants. 2nd Infant will be charged 50% of the Adult Fare, and the first infant will travel for free
  • Up to 2 Infants can be nursed free of charge if travelling with 2 Fare paying Passengers seated together.

ALL CONDITIONS SUBJECT TO CHANGE WITHOUT NOTICE.

CONDITIONS OF TRAVEL -

These Terms apply:-

  • To journeys designated as express services on the ticket and include those terms to which special attention is drawn on the ticket.
  • Where the services are designated as a pass or a package, these terms apply to services provided directly by Greyhound Australia as the operator;
  • In all other cases the conditions include, in addition, those set out on the Greyhound Australia brochure for that Product
  1. Greyhound Australia is not a common carrier and reserves the right to refuse to agree to deal with any person or to carry any luggage or goods without giving any reason.
  2. Coupons/Vouchers must be given up to Greyhound Australia as required to enable the holder to enter or remain on the coach operating on the relevant service.
  3. Greyhound Australia may refuse to allow any person to enter or remain on the coach if, in the opinion of Greyhound Australia the Passenger is in breach of any of the Terms and Conditions and/or there is a risk that such passenger or such passenger's luggage may cause disturbance, or may cause distress or discomfort to any other passenger or the driver, or interfere in any way with the safety of the passengers, the Driver, or the coach, or if by reason of the age of the person, it may be undesirable to carry that person otherwise than under the care or supervision of an adult or for any other reason whatsoever.
  4. Greyhound Australia will not be bound by any additional oral or written terms whether purporting to be part of this agreement or collateral to it.
  5. Greyhound Australia will endeavour to adhere to stated departure and arrival times but does not promise to adhere to and will not be liable for any failure to meet those times. The passenger must be ready to board the transporting vehicle at least 20 minutes before the advertised departure time and no refund will be allowed if this condition is not complied with.
  6. Greyhound Australia may substitute any other vehicle for its own vehicle and/or tranship passengers and/or their luggage and these terms shall continue to apply to carriage by such substituted vehicle or transhipment.
  7. Greyhound Australia shall not be liable for any loss or damage arising out of or consequential upon, directly or indirectly, any abandonment of, delay in departure or delay during any trip howsoever caused.
  8. Greyhound Australia shall not be liable for any loss or damage arising out of, or consequential upon, directly or indirectly, any failure on the part of the passenger to confirm by telephone to the Greyhound Call Centre a booking made for a pick up at an on request stop on the same day as the scheduled departure.
  9. Where another operator undertakes any section of any journey it is agreed and understood that Greyhound Australia is acting only as agent for the passenger to arrange such services and accepts no responsibility whatsoever for any act or default of that operator.
  10. In the event of any increase in Greyhound Australia standard charges for any journey covered by this ticket or the costs involved are above those anticipated at the time of issue of this ticket Greyhound Australia may increase the total price of the ticket and the passenger named in this ticket and the purchaser of this ticket shall be liable to Greyhound Australia jointly and severally for such increase.
  11. Notwithstanding the time of departure stated in this ticket, Greyhound Australia may alter its timetables including those applicable to the services provided for in this ticket without notice.
  12. This ticket entitles the person named on it to occupy one seat on the designated Greyhound Australia coach while that coach travels between the destinations stated in the ticket, but Greyhound Australia does not promise to carry the passenger between those destinations or that the coach will depart at the time stated on the ticket or in its timetables.
  13. The passenger will comply at all times with the instructions of Greyhound Australia.
  14. All personal effects (including but not limited to; MP3 Player, CD Discman, Ipods, Cameras, Sunglasses), luggage or other goods are carried by passengers at own risk.
  15. The purchaser of the ticket and the person named in it warrants that any personal effects, luggage or other goods taken or placed on the coach will not, either directly or indirectly, cause any loss or damage to Greyhound Australia or any other passenger or to any personal effects, luggage or other goods on the coach.
  16. Passengers exiting the coach for a meal or refreshment break are required to return before the scheduled departure time. A passenger that fails to board the coach by the scheduled departure time will forfeit the remainder of the ticket and will be responsible for all costs incurred by the passenger as a result.
  17. The Passenger, his luggage and goods are carried entirely at his own risk. Greyhound Australia will not be liable to the passenger or to the person who purchased the ticket for the death, sickness of or any other injury to any Passenger or for any other loss or damage suffered by the passenger whether personal or consequential or otherwise, and although Greyhound Australia may, or may not permit passengers to, bring or place personal effects, luggage or other goods on the coach, Greyhound Australia will not be liable for the loss or theft of or any damage to any personal effects, luggage or other goods referred to in clause 14, and whether or not such consent in writing has been obtained, and in either case whether or not such loss or damage is suffered, or is caused by anything occurring before, after, or in the course of any journey, and whether caused by Greyhound Australia negligence, recklessness, wilful misconduct or otherwise, and whether arising by contract, in tort (including negligence), or otherwise, and the purchaser of this ticket and the passenger jointly and severally agrees to indemnify Greyhound Australia against any liability to any person on whose behalf such travel was booked or such ticket was purchased.
  18. These conditions of this ticket contain all the terms of the contract between Greyhound Australia and the passenger and the purchaser of the ticket, and no condition, warranty or other term is to be implied, either by statute or otherwise, except to the extent that the operation of these conditions is excluded, restricted or modified by the Trade Practices Act, 1974.
  19. This agreement is governed by and to be construed in accordance with the law of the State of Queensland. Any proceedings against Greyhound Australia shall be brought in the State of Queensland.
  20. In these conditions of travel "Greyhound Australia" or "Greyhound" shall include Greyhound Australia Pty Ltd and subsidiary companies, its officers, employees, agents and subcontractors to the intent that Greyhound Australia issues this ticket for itself as agent for its officers, employees, agents and subcontractors, and these conditions operate for the benefit of and to exclude liability on the part of not only Greyhound Australia but all its officers, employees, agents and subcontractors.
  21. These Terms and Conditions do not exclude or limit the application of any provision of any statute, federal or otherwise, (including the Trade Practices Act 1974) where to do so would:
    1. contravene that statute; or
    2. cause any part of these Terms and Conditions to be void.