Frequently Asked Questions

Bookings

1. What types of payment do you accept?
Online
Online bookings can be made with or without a credit card, you can print a confirmation slip and pay for your ticket within a limited time at Australia Post outlets. Greyhound Australia provides state of the art, SSL encryption technology to secure all payments made through our website.

Call Centre
Greyhound's call centre can process your payment via credit card or using the Pay it at Post service provided by Australia Post.

Terminals & Travel Agents
Our terminals and travel agents can accept payment by credit card or cash

2. How do I change a booking?
You can change your booking in one of two ways, via our Call Centre or online at our website.

To change your booking via our Call Centre call 1300 473 946.

To change your booking via our website, simply navigate to the My Passes section and insert your Booking number and Pin Code. If you have purchased a Pass product you can change or delete trips, or add new ones. If you have purchased an Express ticket you can change your current journey provided there are seats available on the service that you choose.

3. Should my booking be reconfirmed, and what time do I need to check-in?
All bookings are to be reconfirmed 24 hrs prior to departure for each sector by calling our National Reservations on 1300 473 946 or at your nearest Greyhound Australia Terminal to avoid seats being re-allocated. Passengers are required to check-in at least 20 minutes prior to scheduled departure time.

4. What is a Booking Number
A booking number is a unique seven-digit number assigned to your Pass or Ticket at the point of sale. You can use this number to access your Pass or Ticket details on the Greyhound Australia website and is required as your identification when you contact our Call Centre or Terminal.

5. What is a Pin Code
A Pin Code is a unique four-digit number you assign as a "password" code to your booking. It is used when you want to edit your Pass or Ticket details on the Greyhound Australia website.

6. How do I cancel a booking?
To amend your booking in anyway you can contact our Call Centre on 1300 473 946. For full terms and conditions on our cancellation fees click here

7. How do I book a trip within my Aussie Kilometre Pass?
Through the My Passes page of the Greyhound Australia website. Simply navigate to the My Passes page and enter your seven-digit Booking Number supplied when booking, and the Pin Code you submitted as part of the booking. Press the "Continue" button to log in.

Once logged in you can add, delete, or edit trips within your Aussie Kilometre Pass relative to the kilometres you have on your pass.

8. How do I book a trip within my Aussie Explorer Pass?
Through the My Passes page of the Greyhound Australia website.
Simply navigate to the My Passes page and enter the Booking Number supplied when booking with the Pin Code you submitted as part of the booking. Press the "Continue" button to log in.

Once logged in you can add, delete, or edit trips within your Aussie Explorer Pass.

9. How do I book a trip within my Day Pass?
Through the My Passes page of the Greyhound Australia website.

Simply navigate to the My Passes page and enter the Booking Number supplied when booking along with the Pin Code you submitted as part of the booking. Press the "Continue" button to log in.

Once logged in you can add, delete, or edit trips within your Aussie Day Pass, provided you have days left to travel on your pass.

10. Where do I find the Terms and Conditions for travel with Greyhound Australia?
You can find a link to Greyhound Australia's Terms & Conditions in the footer of our website at the bottom of any page. Click here to access Greyhound Australia's Terms & Conditions now.

11. How do I make a booking for an unaccompanied child?
To make a booking for an unaccompanied child you must select the "Unaccompanied Child" type from the "Passengers" drop-down list on our booking page as part of your booking. An Unaccompanied Child Form must be downlaoded and completed upon boarding. An Unaccompanied child can travel any distance with any number of meal breaks at any time, so long as the child does not change coach.

12. How do I make a booking for an accompanied child?
To make a booking for an accompanied child you must select the "Accompanied Child" type from the "Passengers" drop-down list on our booking page as part of your booking. An accompanied child must be accompanied by a person 15 years or older.

13. Can I book a ticket FROM an On Request Stop?
Yes. If booking from the website you must book earlier than 24 hours before you are due to depart. If you do not book earlier than 24 hours before departure, the bus may not know to stop at your location.

If booking through the Call Centre, you can book a ticket from an On-Request Stop at any time.

14. Can I book a ticket TO an On Request Stop?
Yes. When traveling to an On-Request Stop, book your ticket through our website or Call Centre as normal. At the time of boarding the Greyhound Bus, simply notify the driver of your requested Stop.

15. Can I sell or give my Ticket to somebody else to use if I no longer wish to travel?
No. Tickets are Non-Transferable.

Travel

16. How long before departure should I arrive?
We recommend you arrive 20 minutes prior to departure to ensure all your luggage is securely loaded.

17. How much time should I leave between connecting services?
We recommend you allow 30 minutes as a minimum, from the time you arrive at your first destination to the time you are scheduled on the next service from the same destination.

18. What destinations do you travel to?
Greyhound Australia travels to 1,100 destinations around Australia. Click here to see in more detail where Greyhound Australia can take you.

19. Where can I view the current specials?
We always have new and exciting specials listed on our Specials page. Click here to visit our Specials page.

20. Are bathrooms/toilets available on all buses?
Yes

21. Are all buses air-conditioned?
Yes

22. Are seatbelts available on all coaches?
Yes

23. Is water available on all coaches?
Yes. All of our coaches are fitted with water fountains and cups.

24. Can I reserve a window seat?
Yes, this is only available if you speak with one of our consultants at our Terminals or through our Call Centre.

25. Are there any Meal Breaks along the way?
Yes. Please refer to your Timetable for details of Meal Break destinations.

26. Is Food provided?
No. You can purchase Food and other refreshments at our Meal Break destinations.

27. Are any items prohibited in my luggage?
Yes, Flammable goods, Ammunition, Animals, Dry ice, Fireworks, and ANY Dangerous or Illegal goods. Cartage of Fruit and Vegetables between some States is also prohibited under State Quarantine Laws.

28. Can I take along my bike or surfboard?
Yes. They may be taken subject to room but will incur an additional charge. Please refer to our Terms and Conditions.

29. I have lost my luggage, what should I do?
Contact our Lost Property Department on (07) 3868 0900 or go to your nearest Greyhound Australia Coach Terminal.

30. Does Greyhound Australia offer any Easy Access services?
Greyhound Australia is progressively rolling out new ‘Easy Access’ coaches onto nominated services throughout the Greyhound network, as those coaches are built. The ‘easy access’ coach offers a Lift to enable mobility impaired passengers to access and exit the coach.

Click here to find answers to Frequently Asked Questions about Greyhound's 'Easy Access' coaches and services.

Website Troubleshooting

31. What do I do if my computer freezes up while I am in the middle of transacting a journey?
If your computer freezes up while booking a Ticket or Pass do not worry. Simply call our Call Centre on 1300 473 946 and let them know your situation. Our team of trained sales professionals will be able to help you to solve any problems involving booking.

32. What are the minimum requirements for using your website?
The Greyhound Australia website is best viewed in Microsoft Internet Explorer 6.0 and above or Mozilla Firefox 1.0 and above. Our website is also compatible with Safari, Netscape 7.0 and above.

33. I am on a MAC, will my computer work with your website?
Yes. The Greyhound Website has been designed to be compatible with Mac browser, Safari.

34. I am receiving an error message when trying to make a booking. What should I do?
If you receive an error message that you can not remedy or are concerned about, you can call our Call Centre on 1300 473 946. Our team of trained sales professionals will be able to help you to solve any problems involving your booking.

Questions About Greyhound Australia

35. Where can I travel with Greyhound Australia?
Over 1,100 destinations are serviced daily on mainland Australia.

36. Where can I buy my ticket?
You can purchase Greyhound Australia Express Tickets or Aussie Pass products via our travel agents, Call Centre on 1300 473 946, or our website, www.greyhound.com.au

37. How do I give feedback on my experience to Greyhound Australia?
To submit feedback about Greyhound and its services please visit our Contact Us page and fill out our feedback form.

38. How do I apply for a job with Greyhound Australia?
Greyhound Australia always has fantastic employment opportunities available. To see our current vacancies visit our Jobs page and follow the instructions. Alternatively, you can send us an enquiry via our Contact Us page here.

39. How do I contact Greyhound Australia?
You can access our contact details or send us an enquiry via our Contact Us page.

40. How do I request sponsorship from Greyhound Australia?
To submit a request for sponsorship please visit our Contact Us page and fill out the form.