- How long before departure should I arrive?
We recommend you arrive 20 minutes prior to departure to ensure all your luggage is securely loaded. HIDE
- How much time should I leave between connecting services?
We recommend you allow 30 minutes as a minimum, from the time you arrive at your first destination to the time you are scheduled on the next service from the same destination. HIDE
- Do I need to Carry the printout of my E-ticket at the time of Boarding the coach?
You do not need a print out of your ticket, you can show your ticket on your Mobile device otherwise you will need to bring your Greyhound Booking Reference number (8-digit number) and photo ID to show to the driver upon boarding. HIDE
- What destinations do you travel to?
Greyhound Australia travels to many destinations around Australia. View our network map
to see in more detail where Greyhound Australia can take you.
- Where can I view the current specials?
- Are bathrooms/toilets available on all buses?
Bathrooms/toilets are available on the majority of coaches.HIDE
- Are all buses air-conditioned?
- Are seatbelts available on all coaches?
- Is water available on all coaches?
Yes. All of our coaches are fitted with water fountains and cups. HIDE
- Can I reserve a window seat?
We do not have seat allocation on the majority of services however, you can make a request for a certain seat position through our Call Centre or Travel Centre though, this is not guaranteed.HIDE
- Are there any Meal Breaks along the way?
Yes. Please refer to our Timetable
for details of Meal Break destinations.
- Is food provided?
No. You can purchase Food and other refreshments at our Meal Break destinations. HIDE
- Are any items prohibited in my luggage?
Yes, Flammable goods, Ammunition, Animals, Dry ice, Fireworks, and ANY Dangerous or Illegal goods. Cartage of Fruit and Vegetables between some States is also prohibited under State Quarantine Laws. HIDE
- Can I take along my bike or surfboard?
- I have lost my luggage, what should I do?
Contact our Lost Property Department on 1300 473 946 or go to your nearest Greyhound Australia Travel Centre. HIDE
- Does Greyhound Australia offer Easy Access Services?
- Is there connecting public transport available at my destination?
Some locations may not run public transport on particular days or during certain hours of the day. To prevent unforeseen delays in your travels, we suggests that you check the availability of connecting transport at your final destination prior to departure. HIDE
- Why did you change the policy?
A. The safety of all our customers is of paramount importance to us, but unfortunately society is not as safe as it once was. We are diligent about the safety of children who travel on our services, especially those travelling without an adult, grown up, guardian or chaperone. Children can often lack the confidence to speak up if they are being ill-treated by someone else, sometimes become confused when they are in a different town or city and can have difficulty keeping track of time. Our business is not equipped to offer the same chaperoning service as airlines (for example) and the fact that we have several intermediate stops within any one service, means that the room for error is too high for us to take a risk. All of our staff work very hard for our customers, especially drivers who have responsibility for all our customers for extended periods of time. Their scheduled meal breaks are well earned and necessary to ensure the ongoing safety of our customers and other road users. This means that they cannot take any more responsibility for unaccompanied children than they would for any other passenger. Changing the Company’s policy to only allow children to travel unaccompanied if they are between 12 and 14 (inclusive) is seen by Greyhound as the best possible outcome for all parties.HIDE
And requiring you to be present with child/children at the departure point and to collect them at the arrival point is to ensure the safety and well-being of the travelling children.
- What services are Unaccompanied Children between the ages of 12 - 14 year NOT permitted to travel on ?
A. Unaccompanied Children between the ages of 12 - 14 year (inclusively) are not permitted to travel on connecting services (i.e. where a Coach change is required) unless the Child/Children’s parent or guardian nominated on the Unaccompanied Child form is present at the service change. HIDE
- Why do I have to fill out an Unaccompanied Child form for my 12-14 year old?
A. Because the Unaccompanied Child form details all the essential contact details so we can transport your child to their destination safely, and that the person you nominate collects them on arrival. The accuracy of the information on the form is critical for all of us to ensure the safety of your child. HIDE
- What will happen if I refuse to complete the Unaccompanied Child form for my 12-14 year old?
A. Your child will be denied travel. This policy has been amended for the safety of children. HIDE
- Do I have to complete the form if I am travelling with my child?
A. No - this policy relates to children who travel without someone over 15 years of age. If you are travelling with your child, you will be responsible for their safety. HIDE
- Are you charging full price for a Child 12-14?
A. No, the applicable discount will remain. HIDE
- How can I book my under 14 child if they are unaccompanied?
A. If your child is aged 12 – 14, you can book through the Greyhound Call Centre (telephone 1300 Greyhound or 1300 473 946) or a Greyhound Travel Centre.
If your child is under 12, they must be accompanied by a responsible adult, guardian, chaperone, etc, and you can book through any of our sales channels – Greyhound Call Centre, Greyhound Travel Centre, Internet, Travel Agents or by paying the Driver.
- Why can't my 11 or under child travel without a parent or Chaperone accompanying them?
A. This is our policy to ensure that children of such young age are not exposed to any risks during their journey. Young children sometimes cannot tell the difference between right and wrong or are not confident about speaking up if they are being ill-treated. Our insistence on a child 11 or under having a chaperone has been made with the safety of the child in mind. HIDE
- Does the Chaperone have to be a family member?
A. No, a Chaperone is someone known to you who is older than 15 and who accepts full responsibility for your child during the journey. We offer the Chaperone a 50% off the full fare including their return journey, provided it is on the next available return service to the departure point. HIDE
- What if I don't have a Chaperone to accompany my Child 3-11?
A. Your child will not be permitted to board as this is our policy. We will not accept responsibility for the safety of such a young child. HIDE
- Can a 14 year old child chaperone a 12 year old child?
A. No. A chaperone must be over the age of 15. HIDE
- Why does the parent/guardian or responsible adult have to be with the child at the departure point?
A. The person and the child/children are required to be at the departure point 20 minutes before the scheduled departure time of the coach. The person ensures the wellbeing of the child until the coach arrives, hands the Unaccompanied Child form to the driver and assists the child to boards the coach at the start of their journey. If the coach is delayed, the person is present to ensure the safety and wellbeing of the child/children. HIDE
- What does the person collecting my child at the pick-up point have to do?
A. They will need to be at the stop at least 20 minutes before the expected arrival time (according to the timetable), and produce photographic evidence (Driver’s licence, passport, 18+ card etc) before they can collect your child. The driver will check the photographic identification and ask the person who is collecting your child to sign the unaccompanied child form. This verifies that the person is who they say they are, and that we have a record of the required details. HIDE
- Do I need to have 2 contacts at the pick-up point?
A. No - if you can guarantee that the person nominated on the form as the person responsible for the child at the pick-up point will be there to collect your child, there is no need to have a second contact. However, it is useful to have a second contact just in case something happens after the service departs. HIDE
- What happens if the person who collects my child at the other end is different from one of the people listed on the form when I give it to the Greyhound employee?
A. Our staff have been told that they cannot release a child into the custody of anyone who is not listed on the unaccompanied child form and who does not carry photographic identification with them. The driver will contact management if this situation occurs. HIDE
- Can I have a copy of the terms and conditions of travel?
A. Yes. The Unaccompanied Child Form consists of 3 pages - the first 2 are for you to complete and hand to the Greyhound employee prior to your child boarding, and the third page lists the terms and conditions of travel for you to keep. HIDE