Greyhound Australia would like to announce that as of September 3rd, 2018 we will no longer be offering our services to Unaccompanied Children.
We do realise that families around Australia use and even rely on this service and as such we have not made this decision lightly.
Safety of our passengers is the foundation upon which our company was built and continues to be the corner stone of our services. There has been a growing number of incidents by which people have not complied with our safety requirements of unaccompanied children using our services which have lead us to making this decision.
Our current rules state that a parent or guardian must be present at both the departure & arrival points for the child. However, there have been frequent instances where this has not been the case.
In these circumstances, it is Greyhound Australia’s policy that we do not leave the child at their departure point unattended but instead take them to the nearest police station. Whilst this ensures the safety of the child it then has an impact on all other passengers travelling on the service, causing delays and time added to their travel.
Whilst we make every effort to accommodate your travel needs, unfortunately it is ultimately with safety in mind that we can no longer offer this service.
For a child to now travel on our services from the 3rd of September 2018 they must be accompanied by either a parent, guardian or chaperone for the duration of their journey.
Should you have any questions regarding unaccompanied children travel please contact us.