Commuter Travel Passes

Commuter Passes

Commuter Passes take 25% off

*T&Cs apply.

If you’re a frequent commuter looking for comfortable and convenient travel and great value for money, Greyhound Australia has got you covered. Our Commuter Pass will take the stress out of your commute!

With three city pairings to choose from - Sydney<>Canberra, Brisbane<>Toowoomba and Cairns<>Townsville - it's never been easier to buy your travel in bulk and save on your regular travel. With 10 trips starting at just $299, it's the most cost-effective way to plan your trips!

FREQUENTLY ASKED QUESTIONS

What amenities can I expect on the bus?

Our buses come with free WiFi, USB chargers, air-conditioning, reclining leather seats, and a restroom.

What is my booking number and PIN?

Your booking number is a unique 8-digit number assigned to your pass at the point of sale. You can use this to access your pass details on our website, and to verify your ID when you contact our Call Centre. Your PIN is a unique 4-digit number that acts as the password for your booking; you can use it to edit your pass details on our website.

How do I get a refund for my Commuter Pass?

Once you have commenced travel on a pass there is no refund available. If you have made the purchase and decide you no longer need it before you have made any trips, we can arrange a refund, less a 10% cancellation fee.

How do I change booked trips on my Commuter Pass?

You can do this at any time online in your My Greyhound account if you have an one set up, or by visiting Manage Booking and entering your booking number and PIN. Online changes can be made up to 1 hour prior to departure. You can change or delete trips, or add new ones, as many times as you like. To change your booking via our Call Centre up to 15 minutes prior to departure, please call 1300 473 946.

What do I need to show the driver when I board the coach?

Once you have added your trips to your pass, simply show the driver your booking number when it’s time to board the coach (no need to print anything out - your phone is fine!). Make sure to have some photo ID handy in case you are asked to present it.

What happens if I don’t turn up for a trip booked on my Commuter Pass?

If you won’t be able to make it, you can change or cancel your trip online up to 1 hour prior to departure, or by calling us on 1300 473 946. up to 15 minutes prior to departure. If you don’t change or cancel your trip and you don’t turn up, you will not be able to re-book it and will forfeit that trip.

Can I transfer my Commuter Pass to someone else?

No. Each pass is unique to the person it was originally issued to. If you no longer need your pass, please call 1300 473 946 for assistance.

Can I add more trips to my Commuter Pass?

Additional trips cannot be added to an existing pass. If you need more trips, just purchase a new Commuter Pass with the extra trips you need.

What’s the difference between a ‘Ticket’ and a ‘Pass’?

A ticket allows you to travel between an origin and a destination at a specific time chosen at the time of booking. A pass, on the other hand, allows you to make multiple journeys on the one booking, with the freedom to choose your origin, destination and time at a later date!

What are the different types of Passes?

The National Whimit Commuter Pass offers travel without limit, and is determined by days, not distance or destination. National Whimit Commuter Pass holders can travel in any direction to absolutely any of our 180+ stops around Australia, for as many consecutive days as you have purchased.

The East Coast Whimit Pass allows unlimited travel along the East Coast on any of our services back and forth between Melbourne and Cairns, for as many consecutive days as purchased.

Finally, Commuter Passes are for passengers who regularly travel between the same two destinations, allowing them to purchase their trips in bulk for a discounted price.

TERMS AND CONDITIONS

  1. Discount is available for new pass and ticket bookings booked and confirmed during the campaign period
  2. The discount campaign runs from 08:00 Tuesday 14 May 2024 – 07:59 Monday 20 May 2024 (inclusive, AEST)
  3. Promo code MAYHEM must be applied at time of booking to receive the discount
  4. Greyhound East Coast and Travel & Accommodation Packages are excluded from the campaign
  5. Offer is not eligible in conjunction with any other offer
  6. All standard Greyhound Australia Terms & Conditions apply

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