Travel Information

Choosing your seat can make the journey that little bit more comfortable.  With Seat Selection, you can reserve a window or aisle seat when you book your Greyhound travel.

You don’t have to choose a seat during booking. If you leave it for later, we’ll allocate the first available seat on each service you’re travelling on.

Changing Your Seat
Plans and preferences can change.  You can update your seat selection at any time before your coach departs through your My Greyhound Rewards Account.

How to Change Your Seat
Step 1: Your allocated seat will be shown in red, while unavailable seats will be greyed out and not clickable.  Deselect your allocated seat to begin making a change.

Step 2: Select the seat you’d prefer. You can update your selection as many times as you need.

Step 3: Once you’re happy with your seat, scroll down & select SAVE SEATS to save your changes and proceed to payment.

Please Note:
Seat allocations, whether chosen during booking or allocated automatically, are not guaranteed. Last minute bookings, coach changes or operational requirements may result in a different seat being allocated. Our coach captains also have the ability to change your seat prior to and during transport.

Travelling overnight is a practical way to make the most of your time on the road.  While you sleep, you’ll cover the distance between destinations and arrive ready for the day ahead.

Every overnight Greyhound service includes reclining leather seats, USB charging, onboard restrooms and air conditioning, along with free WiFi on selected services.

If you’re travelling on one of our Travel Passes, overnight services can also help you spend more time exploring and less time in transit.

Preparing for an overnight journey
A little preparation can make overnight travel more comfortable.

Bring a jumper or light blanket
Our coaches are air conditioned throughout the journey.  If you tend to feel the cold, we’d recommend bringing an extra layer.

Pack a few snacks
Most overnight services include scheduled meal breaks, but it’s always worth having something on hand if you sleep through a stop or get hungry between breaks.

Consider earplugs
Everyone travels differently.  A pair of earplugs can help minimise distractions and make it easier to rest.

Bring a water bottle
Staying hydrated can make a big difference on longer journeys.  Every Greyhound coach includes an onboard restroom for convenience.

Don’t forget your travel essentials
A charging cable, travel pillow, hand sanitiser and any personal items you regularly use can help make the journey more comfortable.

Travelling with luggage is easy with Greyhound’s generous baggage allowance.

Baggage Allowance
Your ticket includes:

• Two pieces of checked luggage up to 20kg (44lb) each.
• One piece of carry-on luggage up to 8kg (17.6lb).

Additional Luggage
Need to bring a little more?

You can travel with up to two additional checked bags for $10 per bag. Each additional bag must not exceed 20kg.

Any baggage beyond this allowance will be charged at standard freight rates.

Bicycles and Surfboards
Bicycles and surfboards can be carried on Greyhound services, subject to available space.

The following charges apply:

• Surfboards, surf-skis and sailboards: $15 each
• Pushbikes: $49 each

Surfboards, surf-skis and sailboards must be securely packed in protective material and cannot exceed 2 metres in length.

Prams and Wheelchairs
Manual wheelchairs, walking frames, rolling walkers and prams can travel free of charge and will be safely stored in the luggage compartment during your journey.

Prohibited Items
For the safety of our passengers and team members, some items cannot be carried on Greyhound services.

These include:

✘ Flammable Goods
✘ Ammunition
✘ Animals (Certified Assistance Animals permitted)
✘ Dry Ice
✘ Fireworks
✘ Any Dangerous or Illegal Goods
✘ E-bike, E-scooters & E-skateboards
✘ Hoverboards and similar devices
✘ Any other lithium battery-powered transport devices
✘ Any item that may pose a safety risk to passengers, staff or the coach

Please note that transporting fruit and vegetables between some states is restricted under quarantine regulations. It’s your responsibility to ensure you comply with applicable state laws.

Lost Property
Any baggage or belongings left onboard a coach or at one of our terminals will be transferred to a central location and stored for up to three months.

Think you’ve left something behind? Contact us here and we’ll do our best to help reunite you with your item.

For more information about baggage allowances, additional baggage options, and lost luggage, please visit our Help Centre.