Cookie Policy

Cookie Policy

Last updated: 27 March 2019

This Cookie Policy explains how Greyhound Australia Pty Ltd and any wholly owned subsidiaries (collectively referred to as “we” “our” or “us”) use cookies and similar technologies (collectively referred to in this Policy as "cookies") in accordance with our Privacy Policy. It explains what these technologies are and why we use them, as well as your rights to control our use of them.

In this policy we use the term “cookies” to refer to cookies and other similar technologies covered by the EU Directive on privacy in electronic communications.

What are cookies?

Cookies are small text files that are stored on your computer or mobile device when you visit a website. For this section, we conveniently use "cookies" as an umbrella term for techniques such as cookies, pixels, Flash cookies and web beacons. They don’t take up much space and are removed automatically when expired. Some cookies expire at the end of your session, while others will be saved for a certain amount of time.

Most Internet browsers support cookies; however, users can set their browsers to decline certain types of cookies or specific cookies. Further, users can delete cookies at any time.

Why do we use cookies?

We use cookies, pixel tags, and similar technologies to track our customers’ usage of the site and to understand our customers’ preferences. This enables us to provide services to our customers and improve their online experience. We also use cookies to obtain aggregate data about site traffic and site interaction, identify trends, and obtain statistics so that we can improve our website(s).

What types of cookies do we use?

Cookies set by us are called "first party cookies" and these are usually essential to the site’s functionality. Cookies set by and managed by parties other than us are called "third-party cookies". Third-party cookies enable third party features or functionality to be provided on or through our website (e.g. advertising, analytics, and social sharing). There are generally three categories of cookies used on our website: required, performance and functionality, and advertising and social media. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies and download them onto your device when you log on to our site.

Required Cookies – stored for the duration of your browsing session, these first-party cookies are essential to core site functionality and provide you with access to certain features, such as logging into your account. As required cookies are essential to operate our website and services, there is no option to opt out of these cookies. If you choose to disable these cookies, parts of our website may no longer function.

Performance and Functionality Cookies – these third-party cookies are used to track how users interact with our website to help us improve performance and provide a better user experience, or to customise content based on users’ preferences and interests. These cookies remain on your desktop or mobile device even after you close your browser or restart your computer. Collected information may include your (i) IP-address; (ii) unique cookie identifier and cookie information; (iii) device type; (iv) domain, browser type, and language; (v) operating system and system settings; (vi) country and time zone; (viii) information about your interaction with our site such as click behaviour, purchases, and indicated preferences; and (ix) access times, and referring URLs. This information is used in aggregate form to analyse website performance.

Performance and functionality cookies are used to enhance the performance and functionality of our website but are non-essential to its use. However, without these cookies, certain functionality may become unavailable.

Performance and functionality cookies used on our website:

  • Google Analytics – Performance cookie opt out
  • SiteImprove Analytics – Performance cookie cookie policy

Social & Advertising Cookies – these cookies allow us to track the performance of our marketing efforts and make advertising messages more relevant to our customers, both within and beyond our website. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed, and (in some cases) selecting advertisements that are based on your interests. We may also use cookies delivered by third parties to serve you ads based on what you have looked at on greyhound.com.au while you’re browsing other websites. Advertising cookies may also be used to collect aggregate and anonymised demographic and geographic data about our website visitors to analyse effectiveness of our advertising and to help improve message relevance. 

Social cookies allow you to share pages and content from our website through third party social platforms, and may also be used for advertising purposes. Disabling these cookies may result in seeing advertising that is not as relevant to you, not being able to link effectively with Facebook, Twitter, or other social networks, and/or not allowing you to share content on social media.

Opt out of individual social and advertising cookies:

  • Google DoubleClick – Advertising cookie opt out
  • Microsoft Bing Ads – Advertising cookie opt out
  • AdRoll – Advertising cookie opt out
  • Facebook – Social media & advertising cookie opt out
  • RoyMorgan – Advertising cookie opt out
  • AddThis – Social media & advertising cookie opt out

How do I reject and delete cookies?

For a comprehensive and up-to-date summary of every third party accessing your web browser (through greyhound.com.au or otherwise), we recommend installing a web browser plugin built for this purpose. You can also choose to turn off all cookies, which you do through your browser settings on each browser and device that you use. Keep in mind that if you turn cookies off, you may not have access to many features that make our website more efficient and some of our services will not function properly. If you delete all of your cookies or use a different device, computer profile or browser, you will have to update your preferences with us again.

For your convenience, we’ve listed some of the most popular browsers and information on how to find out more about the controls they offer, including deleting cookies and other site data. In general, these controls are likely to be found in your browser settings.

Opt-Out Tools:

The Network Advertising Initiative (NAI) and the Digital Advertising Alliance (DAA) offer opt-out tools to assist with managing your choices for participating companies that use cookies for Interest-Based Advertising and Cross-App Advertising. You will need to visit these websites from each browser and device that you would like to be covered by your opt-out. Because the opt-out tools may depend on cookies, you may need to visit these sites again to reinstate your preferences if you delete your cookies.

How often will we update this Cookie Policy?

We may update this Cookie Policy from time to time to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons.  Please re-visit this Cookie Policy regularly to stay informed about our use of cookies and related technologies. 

The date at the top of this Cookie Statement indicates when it was last updated.

Where can you get further information?

If you have any questions about our use of cookies or other technologies, please email our team at privacy@greyhound.com.au