Privacy Policy | Greyhound Australia


Protecting Your Personal Information

In the last few weeks Greyhound and the entire online community has had a heightened focus on data security and privacy. As our valued customer we would like to assure you that Greyhound takes matters of privacy of personal information extremely seriously and we have teams of people working continuously to test and improve our systems.

We have a technically advanced booking system and the privacy of personal information is a top priority. We have taken, and continue to take, precautions and steps to protect the security of our customers’ data. As such, I would like to assure you that our booking system is safe for customers to use.

With recent amendments to the Privacy Act, we have already implemented a number of changes and are continuing to work on auditing and strengthening our systems to ensure we comply with requirements of the Privacy Act.

In October 2013, we made significant changes to our website to give our customers the best experience possible when dealing with Greyhound. Our new website delivers:

  • Easier navigation with a cleaner and less cluttered layout
  • Faster loading speeds and streamlined booking processes
  • Easier access to information on our product and services

We are also in the process of introducing state-of-the-art coaches across our network, which, once completed, will provide Greyhound with the most modern coach fleet in Australia. We believe our coaches will offer our customers the most reliable and comfortable way to get out and see Australia.

It is important to note that at all times, passenger credit card details, phone numbers and addresses have been and continue to be held securely. We continue to take the privacy of personal information very seriously.

We will continue to make improvements to our system to ensure it complies with legal requirements and delivers the best possible experience for our customers.

If you have any suggestions for improvements or would like to discuss this further, please do not hesitate to contact us on

Thank you for your continued support.

Kind regards,

Neil Taylor
Greyhound Australia Pty. Ltd.

Greyhound Australia
Po Box 1475
Eagle Farm Qld 4009