Frequently Asked Questions | Greyhound Australia

Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

I have a question about:

Bookings

What type of payment do you accept?

Online
Online bookings can be made with a credit card over our website. Greyhound Australia provides state of the art SSL encryption technology that secures all payments that are made through our website.

Call Centre
Greyhound's Call Centre can process your payment via credit card, account or using the Pay it at Post service provided by Australia Post.

Terminals and Travel Agents
Our terminals and travel agents can accept payment by credit card or cash.

 

How do I change a booking?

You can change your booking in one of two ways, via our Call Centre or online at our website.

To change your booking via our Call Centre call 1300 473 946. You will incur a change fee.

To change your booking via our website, simply navigate to My Greyhound and insert your Booking number and Pin Code. If you have purchased a Pass product you can change or delete trips, or add new ones. If you have purchased an Express ticket you can change the date and time of your current journey, provided there are seats available on the service that you choose.

 

What time do I need to check-in?

Passengers are required to check-in at least 20 minutes prior to scheduled departure time.

 

What is a Booking Number?

A booking number is a unique eight-digit number assigned to your Pass or Ticket at the point of sale. You can use this number to access your Pass or Ticket details on the Greyhound Australia website and is required as your identification when you contact our Call Centre or Terminal.

 

What is a Pin Code?

A Pin Code is a unique four-digit number you assign as a "password" code to your booking. It is used when you want to edit your Pass or Ticket details on the Greyhound Australia website.

 

How do I cancel a booking?

To amend your booking in anyway you can contact our Call Centre on 1300 473 946. Full terms and conditions on our cancellation fees can be found on our website.

 

How do I book a trip within my Kilometre Pass?

Through My Greyhound log in using your booking number and pin, or your email address and password. If you have logged in via My Greyhound, navigate to your 'Active Travel' page and select the booking you want to manage or update. Here you can add, delete, or edit trips within your Kilometre Pass relative to the kilometres you have on your pass.

 

Where do I find the Terms and Conditions of travel with Greyhound Australia?

You can find a link to Greyhound Australia's Terms & Conditions in the footer of our website at the bottom of any page.
Click here to access Greyhound Australia's Terms & Conditions.

 

Can I sell or give my Ticket to somebody else to use if I no longer wish to travel?

Express tickets can be changed by contacting the Call Centre on 1300 473 946. Passes are Non-Transferable.

 

 

Travel

How long before departure should I arrive?

We recommend you arrive 20 minutes prior to departure to ensure all your luggage is securely loaded.

 

How much time should I leave between connecting services?

We recommend you allow 30 minutes as a minimum, from the time you arrive at your first destination to the time you are scheduled on the next service from the same destination.

 

Do I need to carry the printout of my E-ticket at the time of boarding the coach?

You do not need a print out of your ticket, you can show your ticket on your Mobile device otherwise you will need to bring your Greyhound Booking Reference number (8-digit number) and photo ID to show to the driver upon boarding.

 

What destinations do you travel to?

Greyhound Australia travels to many destinations around Australia. View our network map to see in more detail where Greyhound Australia can take you.

 

Where can I view the current specials?

We always have new and exciting specials listed on our Specials page. View our current specials.

 

Are bathrooms/toilets available on all buses?

Bathrooms/toilets are available on the majority of coaches.

 

Are all buses air-conditioned?

Yes.

 

Are seatbelts available on all coaches?

Yes.

 

Is water available on all coaches?

Yes. All of our coaches are fitted with water fountains and cups.

 

Can I reserve a window seat?

Yes. This is subject to availability as you will be asked to select your seat at the time of booking your ticket. Our booking systems show which seats have already been reserved and which seats are available to choose from.

 

Are there any meal breaks along the way?

Yes. Please refer to our timetable for details of Meal Break destinations.

 

Is food provided?

No. You can purchase food and other refreshments at our meal break destinations.

 

Are any items prohibited in my luggage?

Yes, Flammable goods, Ammunition, Animals, Dry ice, Fireworks, and ANY Dangerous or Illegal goods. Cartage of Fruit and Vegetables between some States is also prohibited under State Quarantine Laws.

 

Can I take along my bike or surfboard?

Yes. They may be taken subject to room but will incur an additional charge. Please refer to our Terms and Conditions.

 

I have lost my luggage, what should I do?

Contact our Lost Property Department on 1300 473 946 or go to your nearest Greyhound Australia Travel Centre.

 

Does Greyhound Australia offer Easy Access Services?

Greyhound Australia is progressively rolling out new ‘Easy Access’ coaches onto nominated services throughout the Greyhound network,. The ‘easy access’ coach offers a Lift to enable mobility impaired passengers to access and exit the coach.
Learn more about about Greyhound's 'Easy Access' coaches and services.

 

Is there connecting public transport available at my destination?

Some locations may not run public transport on particular days or during certain hours of the day. To prevent unforeseen delays in your travels, we suggests that you check the availability of connecting transport at your final destination prior to departure.

 

 

Website Troubleshooting

What do I do if my computer freezes up while I am in the middle of transacting a journey?

If your computer freezes up while booking a Ticket or Pass do not worry. Simply call our Call Centre on 1300 473 946 and let them know your situation. Our team of trained sales professionals will be able to help you to solve any problems involving booking.

 

What are the minimum requirements for using your website?

The Greyhound Australia website is best viewed in Microsoft Internet Explorer 6.0 and above or Mozilla Firefox 1.0 and above. Our website is also compatible with Safari, Netscape 7.0 and above.

 

I am on a Mac, will my computer work with your website?

Yes. The Greyhound website has been designed to be compatible with Mac browser, Safari.

 

I am receiving an error message when trying to make a booking. What should I do?

If you receive an error message that you cannot remedy or are concerned about, you can call our Call Centre on 1300 473 946. Our team of trained sales professionals will be able to help you to solve any problems involving your booking.

 

 

Greyhound Australia

Where can I travel with Greyhound Australia?

Metropolitan and regional destinations are serviced daily on mainland Australia.

 

Where can I buy my ticket?

You can purchase Greyhound Australia Express Tickets, Hop-on, Hop-off Pass, Tours & Experience or Packages via our travel centres, Call Centre on 1300 473 946, or our website, www.greyhound.com.au

 

How do I give feedback on my experience to Greyhound Australia?

To submit feedback about Greyhound and its services please visit our Contact Us page and fill out our feedback form.

 

How do I apply for a job with Greyhound Australia?

Greyhound Australia always has fantastic employment opportunities available. To see our current vacancies visit our careers page and follow the instructions.

 

How do I contact Greyhound Australia?

You can access our contact details or send us an enquiry via our Contact Us page.

 

How do I request sponsorship from Greyhound Australia?

To submit a request for sponsorship please visit our Contact Us page and fill out the form.

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Unaccompanied Children

Please note: as of 3 September 2018 we will no longer be offering our services to Unaccompanied Children. More information can be found here