The easiest and cheapest way to buy Greyhound Tickets, Passes and Packages is to book directly on our website. Your purchase is then saved in your My Greyhound account, where you can manage your booking. Refer to our how-to guide for more information on where to buy Greyhound bus tickets.

Online bookings can be made with a credit card (VISA & Mastercard), via PayPal, and Zip. Our state-of-the-art SSL encryption technology ensures that all payments made through our website are safe and secure. Our Call Centre can process your payment via credit card. Our Travel Centres can accept payment by credit card or cash, and our drivers can accept payment with cash. Please note that bookings made through our Call Centre and Travel Centres, or directly with the driver, will incur a $5 booking fee. Our contact centre team are unable to make bookings without completing payment, and are not able to hold seats for payment to be made via cash with our drivers.

Yes, you will be able to select your seat when you book your travel, subject to availability. Our booking systems will show you which seats have already been reserved and which seats are available to choose from. Visit our seat selection page for more info.

Greyhound is Australia’s only national coach service, travelling to more than 180 stops around the country. View our network map to see where Greyhound Australia can take you or check out our popular destination travel guides.

All our fares come in two tiers – Early Bird and Flexible – with prices varying based on how far in advance you are making a booking. You can find the most up-to-date price for your trip by searching available trips online. For more information on different types of available fares visit our compare fares page.

You can change your booking in one of two ways, via our Call Centre or online at our website.

To change your booking via our Call Centre, call 1300 473 946. Be aware that this will incur a change fee. To change your ticket online, visit Manage Booking and enter your booking number and email address. Depending on your fare type, online changes can only be made up to 1 hour prior to departure.

If you have purchased an Early Bird Fare Ticket, you cannot make changes to the departure time.

If you have purchased a Flexible Fare Ticket, you can change the date and time of your current journey, provided there are seats available on the service that you choose. Changes can be made on our website up to 1 hour prior to departure of your service, and up to 15 minutes prior to departure by calling our Call Centre on 1300 473 946.

For more information about the different types of fares visit compare fares page.

To cancel your booking contact our Call Centre on 1300 473 946. Full terms and conditions on our cancellation fees can be found on our website.

Early Bird Tickets cannot be refunded if you are unable to make the bus.

Flexible Fare Tickets can be refunded for any reason if Travel Sure was purchased at the time of booking. – see full Terms & Conditions). If not, Flexible Fare Ticket holders can change the date and time of their trip up to 15 minutes prior to departure by calling our Call Centre on 1300 473 946, or up to 1 hour prior to departure on our website; or cancel their trip in exchange for an open-dated Ticket valid for up to 12 months. For more information about the different types of fares visit compare fares page.

For more details on your eligibility for a refund, consult our Terms & Conditions.

Once you have commenced travel on a Pass or Package, or if you have completed one or more experiences or accommodation products included in a Package, there is no refund. If you have made the purchase and decide you no longer need it before you have made any trips, we can arrange a refund, less a 10% cancellation fee.

You can do this at any time online in your My Greyhound account if you have an one set up, or by visiting Manage Booking and entering your booking number and email address. To change your booking via our Call Centre, please call 1300 473 946. Online changes can be made up to 1 hour prior to departure. You can change or delete trips, or add new ones, as many times as you like.

If you are travelling on a Whimit Travel Pass, you will be able to re-book the trip, however you won’t receive any additional days. If you are travelling on any of our Commuter Passes (purchased before July 2025), you will forfeit that trip.

Yes. Tickets can be transferred by contacting our friendly Customer Service team on 1300 473 946.

A Ticket allows you to travel between an origin and a destination at a specific time chosen at the time of booking. A Pass, on the other hand, allows you to make multiple journeys on the one booking, with the freedom to choose your origin, destination and time at a later date!

Each of our Ticket types offer a different degree of flexibility. Early Bird Tickets are for passengers who know exactly when and where they’re planning to go.

Finally, Flexible Fare Tickets offer superior flexibility, as they allow ticket holders to change the date and time of their trip up to 15 minutes prior to their departure through our Call Centre, and up to 1 hour prior to departure on our website; or cancel their trip in exchange for an open-dated Ticket valid for up to 12 months. If Travel Sure is purchased at the time of booking, Flexible Fare Ticket holders may also receive a refund for their Ticket for any reason (subject to our full Terms & Conditions).

The Whimit Travel Pass offers travel without limit, and is determined by days, not distance or destination. Whimit Pass holders can travel in any direction to absolutely any of our 180+ stops around Australia, for as many consecutive days as you have purchased.

The East Coast Whimit Travel Pass allows unlimited travel up and down the East Coast on any of our services between Melbourne and Cairns, for as many consecutive days as purchased.

Yep, sure can! You can grab a top-up of 1, 3, 5 or 10 extra Whimit Days (depending on the pass you originally bought) in Manage Booking or by calling us on 1300 473 946.

Yes! Head to our deals & concession discount page.

Yes, children (3-14 years) get 17.5% off the standard adult fare. Just remember kids travelling on Greyhound service must be accompanied by a responsible person aged 15 years or older.

Yes, Infants (0-2 years) get special prices and can travel in either a nursed or seated capacity. Infants must be accompanied by a responsible person aged 15 or older, who can book travel for a nursed infant for free or a seated infant for 50% off the standard adult fare.

If that same person with up to two infants, travel must be booked with one infant being nursed and one infant being seated. For any additional infants, a second responsible person aged 15 or older must travel with them.

Yes, passengers with a valid concession card (Senior, Pensioner, Carer, Veteran Card, or Health Care Card) you’re eligible for 10% off the standard adult fare. Just provide your card number when booking to receive your discount.

My Greyhound is your account dashboard is where you can manage and add bookings, as well as see your booking history. You can also view your G-Dollar balance, update your contact information, change your password, and manage your email preferences.

You can create a My Greyhound account for free on our website using an active email address. Once you have created your account you you can add, change and delete trips in real-time.

To add a booking to your My Greyhound account, simply type in your booking number and email address in the relevant fields as shown before clicking ‘Add’. Once you have added your pass booking to your My Greyhound account, it will show in the My Bookings section of the dashboard. From here, simply click the ‘Manage’ button next to the relevant booking.

If you’ve forgotten your password to your account, simply click the ‘Forgot Your Password?’ prompt on account Login page, enter your email address and hit ‘Send’. If your address exists in our system, you will receive an email with instructions on how to reset your password. You can also reset your password here.

If you continue to have trouble logging in, don’t worry – simply call our friendly Customer Service team on 1300 473 946 for further assistance.

Click here to join our Greyhound Rewards program and start earning G-DOLLARS for every ticket you purchase on Australia’s largest coach network!

You can redeem your G-DOLLARS on your very next trip, or save them in your online G-Wallet to use for a special occasion within the next 12 months.

After you log into My Greyhound, your G-Wallet (which contains your G-DOLLARS) will appear as a payment option in the Payment Details section when you purchase your ticket.

Log into My Greyhound to view your G-DOLLARS balance, update your contact information, change your password, and manage your email preferences. From here you can also manage and add bookings, as well as see your booking history.

If you’ve forgotten your password to your My Greyhound account, simply click the ‘Forgot Your Password?’ prompt on account Login page, enter your email address and hit ‘Send’. If your address exists in our system, you will receive an email with instructions on how to reset your password. You can also reset your password here.

If you continue to have trouble logging in, don’t worry – simply call our friendly Customer Service team on 1300 473 946 for more help.

We recommend you arrive 20 minutes prior to departure to ensure all your luggage is securely loaded. If you’re running late, the coach won’t be able to wait for you, and you will forfeit that trip.

No problem – you can present your ticket on your mobile device. Alternatively, you can tell us your booking number and show us photo ID.

As long as you still have an electronic copy of your ticket, you don’t need to present a physical copy. Alternatively, you can tell us your booking number and show us photo ID.

No, you don’t – you can simply present an electronic or printed ticket when you get on the bus.

Unfortunately, no – our services operate on a strict schedule, so we won’t be able to wait for you if you’re running late.

No, for the safety of our passengers, all children (under 15 years) must be accompanied by a Parent, Guardian, or Chaperone for the duration of their journey. 

Children aged 3 to 14 years and infants aged 0 to 2 years must be accompanied by a Parent, Guardian, or Chaperone (for school-aged students 4 to 14 years) for the duration of their journey. The Parent, Guardian or Chaperone must be responsible for their safety and ensure that the child or infant is always seated or nursed appropriately according to their nominated ticket for travel conditions.

Let's face it, most children don't like confined spaces for extended periods of time. However, for the comfort of other passengers and for the continued focus of our drivers, we suggest finding some simple and quiet games that can be played to distract and entertain them and minimise noise.

A long trip can be challenging with small children – but it doesn’t have to be! With free WiFi on selected services, and in-seat USB chargers on every Greyhound coach, it’s easy to keep boredom at bay. You can keep your devices charged and loaded with apps and entertainment to make the journey fly by for the kids. For more ideas check out out Guide to Coach Travel With Kids.

You can find your coach and track your journey in real time with our Coach Tracker. Just head to our online coach tracker and enter your coach’s service number or location!

All our coach stops are centrally located, so there will usually be public transport and/or taxis nearby. If you need help, just ask one of our friendly team!

Any baggage that is left aboard a coach or in our Travel Centre will be carried to a central point, where it will be stored for no more than three months. To reclaim your lost luggage, contact our friendly Call Centre on 1300 473 946, or visit your nearest Greyhound Australia Travel Centre.

To submit feedback about Greyhound and its services, simply visit our Contact Us page or leave a review here.

We recommend you bring a charging cable and your favourite device to take advantage of our in-seat USB chargers and free WiFi. We also recommend you bring earphones, a jumper, a bottle of water – and, depending how long your trip is, a blanket, a pillow, and ear plugs.

Due to COVID-19 safe travel precautions, all passengers are required to load their own luggage.

Yes, some items are prohibited in your luggage when you travel with Greyhound. Prohibited items include flammable goods, ammunition, animals, dry ice, fireworks and any dangerous or illegal goods. Transporting fruit and vegetables between some states is also prohibited under state quarantine laws; it’s your responsibility to make sure you comply with these laws.

You can bring two pieces of checked baggage at a maximum of 20kg (44lb) each. You’re also entitled to one piece of hand luggage at a maximum of 8kg (17.6lb).

Yes, but a charge will apply. You can bring two additional bags for $10 per bag, weighing a maximum of 20kg (44lb) each. After those additional two items, extra baggage will be charged at our standard freight rates.

Yes, you can bring your push bike or surfboard, subject to room. A charge of $15 per surfboard, surf-ski or sailboard and $49 per push bike will apply. Surfboards, surf-skis and sailboards need to be packed well in damage-absorbent material, and can’t be any longer than 2m (6.6ft).

Please note, we do not permit the carriage of e-transport devices on our services. These include, e-bikes, e-scooters, e-skateboards and other such lithium battery powered forms of transport.

Food is not included with your ticket, but you can purchase meals and other refreshments at the meal break stops along the way.

This will depend on the length of your trip – refer to the digital timetable when you purchase your ticket, check our timetables online or call the Customer Service Team to check if your trip includes a meal break.

Breaks will typically last between 15 minutes to half an hour, but they do vary. Ask your driver how long the stop is to be sure.

You can eat and drink on-board, and you can bring your own snacks on board. You just can’t bring any hot food or any drinks without lids on the coach. Hot drinks with screw top lids can also be brought on board.

WiFi is available on East Coast services and in Telstra coverage areas.

To connect to the WiFi on our coaches simply follow the following steps:

Step 1: Select GreyhoundWiFi from the list of available networks.

Step 2: Tick the “I accept the terms of use” checkbox when your browser automatically launches and then select Connect. Note: on some devices, the browser might not launch automatically, this you may be presented with a security warning prior to seeing this screen. In this case, accept the terms of use within your browser to access the connect screen for Greyhound WiFi.

Passengers requiring travel assistance are requested to contact Greyhound’s Customer Service team on 1300 473 946 to discuss your arrangements prior to departure. If you are not able to travel without requiring assistance, a Carer, Personal Assistant or Chaperone will be required to accompany you on your travel. A discounted fare is available for the accompanying passenger. See our Travel Assistance policy for more information.

Greyhound Australia is progressively rolling out new ‘Easy Access’ coaches onto nominated services throughout the Greyhound network. The ‘Easy Access’ coach offers a lift to enable mobility-impaired passengers to access and exit the coach. Please see our easy access services FAQs for more information. 

Natural disasters such as floods, bushfires, or cyclones can make roads unsafe or impassable. These events are beyond Greyhound's control and may cause delays, diversions, or cancellations.

Quick Tips

• Keep your contact details up to date.
• Consider travel insurance for unexpected events.
• Check our website and social channels for real-time updates.

• We'll notify you as soon as possible.
• If you're stranded enroute, you can return to your departure point and travel later at no extra cost.
• Your ticket will remain open-dated for 12 months.

Quick Tips

• Keep your contact details up to date.
• Consider travel insurance for unexpected events.
• Check our website and social channels for real-time updates.

• If Greyhound cancels a service for reasons within our control, we may offer a refund at our discretion.
• If the cancellation is due to a natural disaster or circumstances beyond our control, refunds are not guaranteed. Instead:
  • Your ticket stays valid for 12 months.
  • You may claim unused travel through your travel insurance.
• For certain packages, if cancelled due to a natural disaster, you can choose:
  • An alternative date, or
  • A refund less a 10% cancellation fee.

No. Greyhound does not cover any additional expenses caused by delays or cancellations beyond our control.

We'll contact you via the details provided at booking. For faster updates, make sure your mobile number and email are correct.

Quick Tips

• Keep your contact details up to date.
• Consider travel insurance for unexpected events.
• Check our website and social channels for real-time updates.

If you're notified before boarding and choose to cancel, you can request a refund under our standard refund policy.

In some cases, you may be asked to sign a Natural Disaster Declaration Form acknowledging the risks of traveling during a declared event. This only occurs when there is a known risk and likelihood of impacts are acknowledged.

If your computer freezes up while making a booking, don’t worry. Simply call our Call Centre on 1300 473 946 and let them know what’s happening. Our team will be able to help you solve any problems regarding your booking.

If you receive an error message that you cannot remedy or are concerned about, you can call our Call Centre on 1300 473 946. Our team of trained sales professionals will be able to help you to solve any problems involving your booking.

Greyhound Freight delivers over 220,000 parcels, care packages, commercial goods and more each year, from major capital cities and country towns to the most remote places in Australia. Get a quote and an estimated delivery time online or call 1300 656 532 to arrange your freight consignment.

Greyhound Freight is a freight distribution service which operates a national freight network providing daily scheduled services which connect metropolitan hubs with regional and remote communities.

Greyhound Freight has capitalised on the available space within our Greyhound Passenger Coach network and combined this with our extensive network of Freight Depots and Authorised Greyhound Agents throughout Australia to enable us to provide a highly competitive road freight service.

To find out more please contact our call centre on 1300 656 532, your local freight depot/agent or by using our online quote/booking facility. Visit the Greyhound Freight website for more information on how to send or receive parcels through our freight network.